Privacy Policy for Memento Works

Privacy Policy for Memento Works

Effective Date: 11/23/2024

Welcome to Memento Works (“we,” “our,” “us”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information when you use our platform to organize, store, or share your photos, videos, and other personal content.

By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please do not use our services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Name, email address, phone number, billing and shipping address, and payment information when you create an account or purchase a service.

1.2 Uploaded Content

  • Photos, videos, and other media files you upload to our platform for processing, storage, or organization.
  • Metadata associated with your uploads, such as file names, timestamps, and geolocation data (if embedded).

1.3 Usage Data

  • Information about how you interact with our website, including your IP address, browser type, device type, pages visited, and time spent on the platform.

1.4 Cookies and Tracking Technologies

  • We use cookies and similar technologies to enhance your experience, such as remembering your preferences and tracking website performance. For more information, refer to our [Cookie Policy].

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our services, including photo organization, storage, and custom product creation.
  • Process transactions and deliver products or services you request.
  • Communicate with you about your account, orders, or inquiries.
  • Send marketing communications (with your consent) about promotions, updates, or new features.
  • Ensure the security and functionality of our platform.

3. How We Protect Your Information

We implement industry-standard security measures to protect your data, including:

  • Encryption for data storage and transfer.
  • Secure payment gateways for transactions.
  • Regular monitoring and updates to safeguard against unauthorized access or breaches.

While we take extensive measures to protect your data, no system is completely secure. We encourage you to use strong passwords and protect your account credentials.

4. Sharing Your Information

We will never sell your personal information. However, we may share your data in the following circumstances:

  • With Service Providers: We work with trusted third-party companies to assist with payment processing, cloud storage, and customer support.
  • For Legal Compliance: If required by law, court order, or governmental authority, we may disclose your information to comply with legal obligations.
  • With Your Consent: We may share your information for specific purposes if you provide explicit consent.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access and Update: Request access to or correction of your personal data.
  • Data Portability: Obtain a copy of your data in a portable format.
  • Deletion: Request deletion of your account and associated data (subject to legal obligations).
  • Opt-Out: Unsubscribe from marketing communications at any time.

To exercise your rights, please contact us at info@mementoworks.com.

6. Retention of Your Data

We retain your personal information and uploaded content for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations. You may delete your account at any time to remove your data from our platform.

7. Children’s Privacy

Memento Works is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us to have it removed.

8. International Users

If you access Memento Works from outside the United States, note that your data may be transferred to and stored in countries with different data protection laws. By using our services, you consent to this transfer.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated. Your continued use of our services after changes are made constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Thank you for trusting Memento Works with your precious memories. We are committed to safeguarding your privacy and ensuring your experience with us is secure and stress-free.

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